There has been an 87% surge in eCommerce penetration*

Undeniably, there has been an unprecedented shift toward eCommerce that no business could have predicted.  Retailers worldwide have been forced to review their current strategies, throw out the old playbook, and shift their focus to eCommerce.  Most brick and mortar businesses have now made the shift to click and mortar, or simply click-only.  The shift to click has leveled the playing field allowing retailers of all sizes to reach a broader consumer base.   

Retailers who have been previously reliant on in-store shopping with minimal to no emphasis on their online channels will need to be ready to respond to consumer demand with an omnichannel experience in order to compete.  Other retailers need to address customer service and delivery issues as 31% of Canadian online shoppers have experienced shopping issues since the pandemic began. 

In addressing this challenge, these retailers must now find a way to deliver the in-store shopping experience online or risk losing valuable sales to competitors.  Keep in mind, your competitors may have already learned that the right tools and software are integral to consumer delivery, demand, and satisfaction.  Contact us for your FREE eCommerce Readiness Assessment to see if Dynamics 365 Commerce is right for you.

*Data source - Google Insights